I’m posting this so other people don’t go through what I’ve gone through. Nurecover has been nothing but a headache from day one, and I’ve now spent almost a full year dealing with problems that never end.The sauna tents are terrible quality. I’ve already gone through two of them, and both ripped without me ever moving them. They literally tore while sitting in place. The frame pieces were just as bad. The PVC piping arrived bent and warped like it had been left in the sun for a week. When I asked for replacements, they sent me metal poles that didn’t even have connectors and weren’t the right size. It was like they just grabbed random parts and shipped them.Almost everything else has broken too. The dry heater stopped working right away. The seat broke. The “red light therapy” panel is a complete joke and might as well be a child’s night-light. It does absolutely nothing and is nowhere near what they advertise.Customer service has been a nightmare. They almost never respond, and when they finally do, it’s weeks or even a month later. Then they take months to send anything out, if they bother sending it at all. I’ve been waiting on multiple replacement items for nearly a year and still haven’t received them.They also advertise a money-back guarantee, which is honestly the biggest lie of all. I requested my refund well within the timeframe, and they just ignored it. I’ve followed up several times and still haven’t gotten anywhere.At this point I feel like the entire company is completely unprofessional and unreliable. The product quality is awful, the support is basically nonexistent, and the money-back guarantee is meaningless. I’d strongly suggest avoiding Nurecover altogether. Save your money and look elsewhere.
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