I HAVE LEARNED MY LESSON AND HOPEFULLY PEOPLE WILL LISTEN - DO NOT PURCHASE ANYTHING FROM THEM.When we first got the Sauna and the Ice Pod, it was great. There were a couple of mishaps with the instructions to the sauna and how to put it together, but I contacted customer service and we figured it out. They were very responsive and I was very happy with that. Fast forward 3 months. The poles in the sauna are bent/warped from the heat. Almost to the point that you can't even get in it. I have emailed customer service, they requested a video, in which I sent them. I just wanted them to send me poles, give me a different remedy to fix the situation, or refund my money. Crickets.....My son (before the pole situation) ordered their Robe/Slipper combo for over $80. We have never received it and he ordered it in late July. Nobody will answer, they just keep sending the same bogus tracking #. Never again! I will definitely research and find another, more reputable company to buy a new sauna from.
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