Ordering this product took 30 days to come in, and every time I reached out to find out where my order was and get any updates, I only received automated responses. After 3 weeks 1 person FINALLY responded with a nonsense response that didn’t answer any of my questions and wasn’t helpful in the slightest. When I responded for a follow up, all I got was crickets. The market today is flooded with options for plunges and saunas, and if I were to buy another one or refer a friend to one, unfortunately it wouldn’t be this company. They promote return policies and even compensation for promotion on social media, but if you can’t reach anyone live for support, I find those chances to be slim, or at least my experiences didn’t give me the confidence that they would follow through. It is unfortunate because I know it takes plenty effort to put a good company together but to lose business over piss poor follow up and customer service is a shame. Sorry Nurecover I hope this feedback helps lead to improvements. Your products work, but so does the competition. Customer service matters.
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