I purchased the sauna and cold plunge with cooler, and the entire process has been frustrating:1. Late delivery – The cooler for the cold plunge arrived two weeks after the sauna and cold plunge.2. Poor quality sauna poles – The poles bent the first time I used the sauna. Support eventually sent “better” poles, but I had to wait about a week to get them.3. Infrared light design flaw – The light strip falls off because of the heat, making it unusable.4. Cold plunge that doesn’t cool – Once the cooler finally arrived, I filled the cold plunge, turned it on, and after 24 hours the water was still 100°F (I live in Arizona).When I contacted support, they admitted it would not get cold in Arizona temperatures. I requested a return, but they refused because I had “filled it with water.” Their website claims a 30-day money-back guarantee, but this is not true.Bottom line: Overpriced, poor design, misleading return policy. Look elsewhere — you’ll save your money and a lot of frustration!
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