Literally the WORST customer service experience I have ever suffered through. I feel they intentionally do not respond to you in a timely manner, if you have a cancellation issue, in order to get their product out and initiate such a difficult return process for you. The product arrived later than quoted and did not give me an option to refuse upon delivery. Finally, they charged more than $200 as a restocking fee for a product that has not even been opened, as well as forcing me to pay the entirety of the return shipping fee. What an absolutely horrible company model. DO NOT USE THIS COMPANY FOR YOUR SAUNA NEEDS OUT OF THEIR BASIC PRINCIPLES OF UNPROFESSIONAL BUSINESS PRACTICES.
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