My original steamer stopped working after 6 weeks. they sent me twice, an inferior used steamer, smaller than the original. They only went up to 100 degrees where the original went up to 125 degrees. Then they sent me a Pro Steamer that was used and damaged and blew our circuit breakers. So after not being able to use my sauna for over 3 months of this BS, I gave up. They would not let me return it (in the 100% satisfied period) because they said it was used. DUH, of course it's used. It's their product that failed. Just be aware.
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