Purchased a dry sauna heater. It only stays on for 10 minutes or so and gets up to 30 degrees before a safety feature causes the heater to cut out. Reported the fault but have been asked to send a video which I am unable to do as the video size is too large.The heater came unbranded , looked different from the advertisement (all black with no blue highlights and no nurecover branding) so I’m not sure if I’ve been sent a cheaper unit due to stock issues. Delivery took weeks to come.All I want is a working replacement as this heater doesn’t bring the pod upto a sufficient temperature without cutting out several times.** Update - I am being sent a replacement heater. Once I eventually spoke to the correct person , the customer service was great and a replacement was quickly arranged. I’m hopeful the next heater is fully operational.** Further update - no heater has arrived and despite chasing this up , I am no further forward. Really really disappointing.
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