This is from so long ago, but it's a terrible unit. Cheap, barely gets to 30C, drips EVERYWHERE inside the unit, and the customer service was laughable. This is just an awful company with cheap crap from China. I seriously thought it was a joke when it arrived. In response to the reply:I did write to your team. And was soundly refused any help. The unit's instructions on the front are in CHINESE (not that there's anything wrong with that but I don't speak it, and it didn't come with any english instructions for the most important part of the whole thing). I bought it "on sale" and when it arrived the box was damaged, there was no branding on it other than the mat, and it comes with a children's camp chair. I asked to return it but because it was on sale, the answer was no - even though there was nothing on the site about it being a final sale unless you dug down into the bottom of the page. I finally tried it about 7 months after I got it - just in December. It was as bad as I expected. People deserve to know this is not a good product.
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