UPDATE- I reached out via support on their website and still haven’t received a response after 4 days. Apparently the 5 year warranty I paid for was also a scam.Wow- I should’ve read these reviews BEFORE I ordered. I ordered the whole kit- sauna, ice bath, pro chiller and heater. I didn’t receive the heater or pro chiller and they both appear to still be in China despite the fact that their website said the products were in the USA when I ordered. I set the ice bath up so I could use it with ice until the chiller arrived and as soon as I filled it with water I discovered it already has a pin prick leak before I even got to use it! So now I have a useless ice bath and a soaking wet basement where the water shot out everywhere!
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