The chiller pump is loud and I was not sent hose insulation covers like in the photo. The pump doesn't fit well on the filter which causes it to sit crooked. All of the hose connections leak. This is a terrible design and I am not happy with any of it.Added 04/29/25:I am replying to your request as per below from my review of the cold plunge/chiller setup.As I mentioned the chiller I was sent does not look like the one in your picture (this is a bait and switch issue). You sent bare plasticpiping that is not insulated as it shows on your website. Therefore the piping sweats. The connections for allhoses all leak at times. The white threaded connections used in the filter cannot be screwed in tight withoutstripping the threads. I had to redo all the connections with plumbers tape which mostly helped but a couple still dripsome. The pump barely fits in the filter and they do not sit flat, also the pump runs constantly and maybe it’s supposed to but that little pump I can’t imagine will last very long.It’s loud enough for me to hear it from outside in my house. I have purchased my own insulation covers to help the pipes but again it’s not what was shown in your ad. In my opinion in order for me to use this setup long term I will have tore-pipe the set up with better tubes and upgrade the pump at some point. Not the quality I expected as I mentioned for a $1000 product.Also this information has already been sent to you online chat service that no one responds to. I have sent 2 separate chat messages and have notreceived a reply. That’s terrible customer service and I question the support I will receive going forward. You do not have a phonenumber to call for customer service which is another issue that makes me wonder about your company.How long is my warranty on the pump? Do you have a more heavy duty pump as a replacement?Why does my unit look different than the picture on your website? Do you have insulated piping?Your 100 day return policy is very odd as it says it must be “unused”…was I supposed to justlook at it in the box?
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