nurecover.com

It was ok.

This was my review on 3/27/25. I'm updating my review and rating, please see below. I'm writing this review to warn others about my extremely disappointing experience with TropicPro. I placed an order on March 14, 2025, and while I initially received the steam spa and a free cold tub quickly, the positive experience ended there.The steam spa, which I used only twice, suffered a catastrophic failure: the interior plastic piece in it completely broke. This is unacceptable for a product designed for repeated use and high heat.Adding insult to injury, the ceramic sauna heater I ordered alongside the spa has yet to arrive. The tracking number provided simply states "YONGKANG, Shipment arrived at facility on March 14, 2025" and hasn't updated since. When I first contacted Nurecover, their representative responded promptly with the tracking information. However, since the spa broke and the heater hasn't arrived, all communication has ceased.I've attempted to contact TropicPro multiple times via email, their website's contact form, and phone calls. All have gone unanswered. I'm left with a broken product, a missing item, and complete radio silence from their customer service.I ignored the warnings about TropicPro's poor customer service, and I deeply regret it. Please, learn from my mistake and avoid this company. Save yourself the frustration and mental anguish. This company is not reliable.-----------------------------------------04/08/25After the rep reached out to me (see below), I finally received a response and just got my replacement steam spa. It also took three weeks to receive the ceramic sauna heater, as it was held at customs for quite a while. The sauna itself is okay, but I’m currently working with Customer Service because it’s not reaching the 180°F temperature listed on the website. So far, the highest it’s reached is 119°F, and I’m not sure if I received a faulty unit.I will continue to update, if I hear back from them.

Date of experience: Mar 26, 2025