Very frustrated and haven’t even used it yet. I order Mr the tropic pro. In the picture and description they show the sauna heater with it. When it arrived it did not include the sauna heater. This was the only reason i went with nuracover. Very misleading to show it in the picture wand have it listed in the description but it is not included. I emailed support about this and it’s been 4 days and still have not heard back. Happy to update my review once I use it but if sauna heater is. It included then would like a refund. 4/2/25- it has now been 10 days and I have reached out 4 times and I still have not heard back from anyone at nucracover
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