I was drawn in by an Instagram ad promoting a bundle deal—purchase the Tropic Sauna and get a free ice bath. The promo was shown in my cart and confirmed in my order summary, yet I never received the ice bath. When I contacted customer service, I was told by Mish that I had "made an error" applying the welcome discount code they provided. I requested a return due to the misleading promotion and the underwhelming product quality for the price. They refused to cover return shipping and added a 20% restocking fee, blaming it all on my "confusion." Disappointing experience overall—felt like a bait and switch.
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