Ordered sauna and dry heater but never received a shipping confirmation or even an order confirmation. Suddenly a sauna showed up at my house, WITHOUT THE HEATER.So I ordered a heater. It's shipping from China and has been in transit for a week but hasn't made it's way to American soil yet. I have reached out to customer service no less than six time and have NEVER gotten a response. Not a single word. Even when I was just asking for an order confirmation initially they couldn't be bothered to answer. Now that I want a full refund I'm sure they won't be any more helpful.
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