We requested to return the ice bath & chiller for a refund they responded with an offer to refund us 35% of our purchase price and we can keep the product. We declined their offer because the ice bath is an overpriced, cheap blow up tub that does not fit a grown man. We confirmed they received our return (we paid $100+ to ship it back), we waited for them to confirm receipt, waited while they decided if they were going to give us a full refund, got notified they had put in a refund request and we're still waiting for it. They told us they would "put in a refund request" on February 10th. It does not take that long to refund a credit card. They were responsive (albeit slow) until they said the refund request was made. Now they won't email us back, no one answers the U.S phone #, their chat-bot/customer service on the website has never responded back to us, and they do not reply to emails. DO NOT RECOMMEND. Items are overpriced, cheaply made and their customer services is awful.
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