My experience with Nurecover has been very disappointing. The products arrived well. But some parts were missing and the plugs were not European, and there were dead insects in the packaging of the sauna. The missing parts were: water pump and the thermo lid. Other than that, the product seemed to be of good quality. The sauna works well and I have no complaints, I'm fact, I think it is great. My complaint is with customer services, I attempted to contact them multiple times and was repeatedly ignored. At one point they contacted me apologising that their AI system was ignoring my emails, and asking for photographic evidence, which is difficult as you need to proof what is NOT there. I created a video for them and send it with an explanation, and again they ignored me. I then attempted to return everything through their portal, a shame really, because I am happy with the sauna, but upon completing the return form online they were charging me 413.40€ to return a product that THEY sent me incomplete. I feel cheated and very disappointed. And while I do recommend the sauna, I wouldn't recommend trusting them with your money as they have proven to be extremely poor at customer service and their suppliers in China, which is were they ship from, aren't careful enough with their packaging with missing parts and insects inside the parcels.
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