I purchased the sauna and ice bath during Black Friday 2023, and when it arrived—three weeks later, despite being told it would only take a week for delivery—I discovered that the sauna cover had a hole in it and one of the poles was missing. I reached out to customer support three separate times with no response. Despite this, I decided to make do, using duct tape for the hole and accepting that the missing pole was just one of the horizontal floor poles. Since then, I've used the sauna maybe 30-60 times up to 45 minutes at a time, always cleaning it properly and using distilled water. Now, the sauna heater has completely stopped working. The company claims a 1-year warranty, but it’s clear they do not honor it—or they would have reached out to resolve my initial issues. The heater breaking after such little use is incredibly disappointing. This has been an incredibly frustrating experience, and I absolutely cannot trust or recommend this company.
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