Purchasing a nurecover pod and chiller is the worst mistake I’ve ever made. 1) I contacted customer support 10 times before they responded to me 2) They told me for 3 weeks straight that my order would arrive in 3-5 days. In the 3rd week of this I tried to get my money back but customer support wouldn’t respond or would send a generated message that had nothing to do with returning the product. 3) when the order finally arrived, the chiller leaked everywhere and nearly flooded my apartment. The water didn’t get chilled at all either. The product is clearly defective and from the reviews I’ve read, I’m no where near the only on with these issues. 4) They won’t acknowledge that I would like my money back regardless of what the website states as a money back guarantee. Instead they want me to send a video of the product in action so they can “diagnose” the issue knowing that this product has almost flooded my apartment. 5) my options now are to flood my apartment to get the money back, or accept the loss. Neither are acceptable. RUN AWAY FROM THIS COMPANY AND ALL ITS PRODUCTS.
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