I am beyond disappointed in this company. This is the first time I have ever had a terrible experience ordering online. I ordered this product to be here before Christmas, and that failed. I had been emailing multiple times requesting updates and reasonings for the delay and received very minimal information back. Once Christmas passed, I figured I could give it as a birthday present in January, and that also passed. Again, multiple emails, and just them saying “here is the tracking” but the tracking was not giving me any updates. Finally received the product a month late and when I unboxed it, it seemed as if it was used and resent back out. The packing was terrible, and the instructions to setup and use were not sufficient enough to complete the process. I packed it back up and sent another request for a refund, and now they are asking me to unbox it and take pictures, THEN send it back in paying for shipping of over $140, and they will determine once they receive it if we get a refund, oh and they take 20% off a refund for restock fees.. DO NOT use this company. I have never been so displeased with a process before. This exact reason is why I will always now shop with Amazon Prime, at least they assist in the return process and are generally quick to fix problems.
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