After seeing a ton of videos on this product I decided to order. I went to their site and saw great reviews. I made my purchase and then decided to check Amazon for reviews and saw a lot of negative ones, stating that the steamer unit caught fire or smoldered plastic away. I also saw on Reddit that people tried to return the product and was completely ignored by their customer service. I had a bad feeling, so 30 minutes after my order was placed I sent an email to their support email stating that I wanted to cancel my order. Within minutes I had an automated response asking if I wanted to cancel, which I replied that I did. I did not get a reply after that. On the following 4 days I sent emails asking about the status of my cancellation. Nothing. No reply at all. On the 5th day, I had an email stating the order had been shipped. I sent more emails. No reply. I sent messages on Facebook and their contact form through their website... nothing. Absolutely ridiculous.EDIT: don't let their reply below fool you into thinking they rectified the issue. They did nothing, but tell me it was too late to cancel the order and they didn't get my cancellation request in time. Despite the email being sent, just 30 minutes after the order was placed. What a joke
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