I would never recommend this company. I ordered the ice bath and the sauna. For starters, they stated 3-5 day shipping… it took over 3 weeks to receive all the items.I started by setting up the ice pod with the chiller. Got it all set up, started to fill and it leaked. Every connection point, of which there are at least 8 leaked a nice slow drip. As I tried to tighten, the leaks only got worse. I then drained the water and wrapped all the connection points with pipe tape. Re-set up the pod, started to fill and same thing. Leaked from about half the connections.I then initiated a return with the company. NIGHTMARE and still not done. They have stated they won’t take the ice bath back b/c i put water in it. Pretty dumb policy as I never would have known it was going to leak had I not started to fill with water. Per their website (I saved this) it says it must be used… pretty hard to use when it leaks. Their position is that since I put water in it I must have used it. They are now requesting that I reassemble the product, refill with water, and video the leaks so they can assess the issue and send me parts to fix. I’m not going to clean up the leaking mess, yet again, after already doing that twice.I never even opened the sauna shipping box. Getting this returned has been the same hassle and it was never opened.I guess shame on me for trusting that a company could produce a good product and if they send a customer a faulty product they would take it back.
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