We ordered the unit in mid November of 2024 and it came within a week. The speaker, and timer watch have not yet arrived, but we were also in the midst of a postal strike. We had used the sauna probably 30 or so times and in late January the steamer itself started to smoke the one night. I took it did some investigating and found the wiring is shorting out to the element at the bottom of the steamer pot. The phone number for support are completely useless and unmanned giving a false sense of hope. Still trying to work with the heavily automated system to get some sort of real contact from a person. This is all very unfortunate as when this thing was working it was working awesome. Hopeful to hear from someone who cares to help resolve this soon!
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