I emailed nurecover about my kettle sparking violently and the smell of burning plastic and smoke on chrismas eve of 2024 . I had a response from Justine saying nurecover would provide me with a new one but after receiving said email , and after countless attempts at trying to clarify my order number and address I've had no one reply to me at all in the last two weeks . This is a joke and it's stressing me out , as now I only have a £300+ tent and a deck chair that's fallen to rags in less than a year . I suggest you take this seriously as it could of burnt my house down if I left the room while it preheated.
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