Good day, I placed an order online on December 21st in the morning for a Home Steam Sauna Tropic Pro with the insure shield and NuCare warranty for a total of $433. The shipping was free 3-5 day shipping. My credit card company called me to confirm this purchase as they thought it was fraudulent. I then emailed the company asking to cancel my order. They said I couldn't cancel because they fulfilled from a different facility, and once the order was placed it was not able to be cancelled. So 1/3 the my order arrived, and I immediately reached out to get a Return Authorization.On the order confirmation website there are two links to shipping and return additional information. Neither of these mention the 20% restocking fee the company is going to charge you to send it the product back. You have to wait for the company to send you a new link that mentions the restocking. I haven't opened the box yet. I just don't want this thing, and I don't think I should have to take an $60+ hit to return it unopened in addition to the cost of shipping it back. STAY AWAY FAR AWAY FROM THIS COMPANY UNLESS YOU ARE 1000% SURE YOU WANT THEIR STEAM TENT.
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