Hi, are you guys on backorder?My fiancé and I ordered a sauna before Christmas and we still have not received our order. Based on our confirmation email, we should’ve received our sauna 3-5 business days. We ordered December 14th. We have tried to contact you guys, but we can’t get a hold of you. We’re becoming increasingly a little frustrated as we have been trying to get a hold of you before and after Christmas. We have called, emailed, messaged on social media, and now I’m writing a review to try to get a hold of someone. If the product does not get shipped soon, we would like a refund. There needs to be at least communication that the product would be on backorder or customer service is out of the office for the holidays! Our order number is NU300828 Order under Steven carter. Please assist me!
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