Order #NU300338, ordered 12/13/2024, Sauna with free ice bath, listed 3-5 days delivery. Ice bath only arrived 12/22 (9 days), reached out to customer service 12/25, response 12/28, passed through customs at LAX awaiting pick up from delivery service and tracking number would be shared as soon as it was available. Have heard nothing since then, it is now 1/3/2025. I have sent several follow up emails. Based on the reviews I have read here it looks like this is standard practice, I sincerely hope I have not been completely scammed and that the sauna shows up someday.
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