Ordered the sauna with ice bath just before black friday, marketing assured this is the best price, suprise suprise it wasn't. Contacted the team to ask for a refund of the difference as hadn't actually received the item, agent on the phone was useless and told me to email in and request a manager. Might as well have sent a letter in the post as take about 4/5 days to respond.Was refused point blank, asked for a manager as per the advice given, ignored.So the item arrives, well the ice bath arrives. Send another email asking where the rest of my order is, Justine assures me it is transit and on the way amd provides a tracking link. Tracking link doesn't recognise my postcode, assuming I was given the wrong link just to keep me satisfied as why would you split the boxes in the order. I email back, assured again it's on the way, no tracking link provided, i have now asked for the link a couple of times as still not provided it or delivered my item.So now 4 weeks down the line, ive asked for my order to be cancelled and to be refunded as the service has been terrible and still not received the item.Justine assures me thats its still 3-5 days away as its with the courier. Cmon accept that the courier has either lost the item or your talking rubbish. So still not received the item, wouldn't give me the best discount that they offered, terrible customer service, ignored my request to cancel which is a shame as it looks like a decent product.
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