I ordered the sauna and cold plunge tub on November 12th and was texted a link to track the order. It said that it was in transit 2 days later yet never arrived. It then said it was leaving a facility in China on the 15th, so it was clearly never in transit. Since then all of my information like shipping and billing address has disappeared, it says I'm not able to manage my orders with my email and to log in with a different one. And when I sign in through the actual website instead of the link in the text, it says that I have no orders at all. On December 9th it said it was delivered but still no sign of it. I emailed support and they said someone would be in tough in 24 hours. We'll at 930am the next day I still hadn't heard anything so I contacted my bank to dispute the transaction. Later that day I got an email from johny who had taken it upon himself to make a new order for me as there was a delay in shipping. I guess they never even sent it? All of this is very sketchy and I do not recommend buying from them. I told him not to send me anything and to just refund my money. If it even ever arrives I'm sure the products are garbage.
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