I ordered sauna on 20 November and still have not received it, the tracking number doesn't seem to to be valid, it's saying its not valid on the company site, I have sent email and messages but no one has bothered to get back to me, I have asked for a refund on my last correspondence, I feel I'm going to have to contact my bank and escalate it on social media, very poor customer service after paying out a lot of money ,I have received 1 email from company but nothing has been resolved, no mention of new order or a refund, very disappointing to be honest
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