Truly awful. Not received my order and it’s been over a month. Been emailing the company and they still can’t give me an update and when I’ll receive the sauna and won’t issue a refund. Received a ‘free’ ice bath as part of the order so asked for a return address to send this back but they continue to tell me I have to pay to return it. Having to go through the bank to try and get my money back. Tried to ring to actually talk to someone to get my complaint resolved but it rang once and said all agents are busy. Delivery says 3-5 days, so that’s well and truly passed. Yet they still won’t help me in any way shape or form. And I don’t know why I should be expected to pay to return an item based on not receiving the item I actually ordered
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