This is by far the worst company I have ever have ever dealt with.I purchased the Tropic Sauna and Ice Bath combo over ten months ago. It worked for three weeks in total. The first steam unit lid cracked after approximately two weeks of use. It's clearly an issue, as others have highlighted it several times. They sent a replacement unit, drop-shipped from China, so I was without the sauna for over a month.The new unit arrived, and I was finally happy. However, after a few uses, it cracked. Clearly, this is now a common problem to the point that their new saunas come with different steam units. All customer service emails were replied to with a copied and pasted generic email, which led me to complain via Trustpilot.I was then offered a refund/exchange strictly if I removed the Trustpilot review, despite stating in the same email that I had a warranty and the right to exchange. I suggested ethically that I did not want the refund as it would be unethical for others to come across my issue if I was aware of the specific problem they have; however, I did ask for them to upgrade just the pod unit to the new design, and not even replace the whole steam product, which is cheaper than the refund. Despite this being fair for both parties, I was told that they wouldn't replace my steam unit with the new design as the only way they could do that was if it was a completely new order. This doesn't make sense on a customer service issue, which has happened on multiple occasions.So when I asked for my warranty exchange, I was continuously met with the review needing to be taken down before they processed the exchange, despite the Distant Selling Act and my legal rights. I was then blamed that the issue must be with my electricity supply, that they couldn't control the electric supply to my home, and that the problem was more than likely mine and not theirs.For context, my home is PAT tested regularly as it's also my place of business, and we've never had any issues with electronics. Our home is also less than five years old. So, as a customer, expect to be blamed for their faults, to have no ownership of customer service, to lose your money, and to have your legal rights infringed on, which they continuously ignore.
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