I purchased the nurecover chiller and ice bath about 2 weeks ago. The chiller came in and worked great for about 3-4 days and then it started making a TERRIBLE noise like it was going to explode and quit cooling. I reached out to nurecover on Monday and they quickly responded asking for me to send an email with a video of the sound. It is now Friday and I have heard NOTHING back from them despite calling every day and send several emails. I’m not trying to be difficult but when I spend $1000+ on something I expect it to work. I also understand that things do go wrong. I wasn’t even upset that it quit working, because I assumed Nurecover would quickly make it right. At this point I don’t even know what to do. They won’t return calls or emails and I’m now stuck with a $1000 paperweight. A company is only as good as how they respond to mistakes. For now, Nurecover gets a F in that category. I am happy to update this review if and when they ever respond.
Claim your business profile now and gain access to all features and respond to customer reviews.
