They have a generic copy and paste reply for every complaint on here. They don’t actually try to make an effort to fix anything past that. They just want people to see they are replying that first time. If you check BBB, you can see they don’t address anything there. The money back guarantee is misleading. The product is cheap. Please go through and see that every bad review has the same generic copy and paste response. Save your money and purchase a sauna elsewhere.
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