Purchased the Nurecover steam sauna 5/20/2024. In the last 3 months we've had 4 broken steamers. First one heavily leaked, next 3 all stopped working mid session and wouldn't turn back on. The last steamer we were told by customer service was definitely not going to fail since it was "fixed". It died on the 2nd use. For spending $340 for a steam sauna I'd expect a little more quality. Also the 660nm light strip is not 660nm it's a standard light strip you can buy off amazon, it also died within the first week. Since we are fed up with the broken steamers and lies from customer service, we requested a refund. Now we're told they'll refund us, but for the steamer only - not a full refund. Not sure how they're going to price that out? will we get a refund for what they pay at cost? Or what they deem it's worth? Makes no sense. This is a low quality product with high quality marketing. If Nurecover could refund us and do what's right I'd be pleased. Update : a week has passed since their reply below... has not reached out or helped yet
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