Absolutely brutal customer service. I ordered the ice bath and chiller at the end of June with an expected delivery in 1-2 weeks…still haven’t received it 7 weeks later. I have been in contact with customer service for over 5 weeks now, each week they state that it is coming that week and should arrive, been given excuses of being stuck at customs or that there was an error and they will ship another. I have emailed and called, despite minor contact there has been zero zero resolve or realistic timelines on when to expect. When spending this kind of money, would expect a great product actually arriving and customer service that communicates promptly vs customers chasing down for updates.
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