Update: they asked for more contact info, it was provided, and still nothing. My emails are not responded to, no new contact was attempted as a result of this conversation. Don't be fooled, it's just the illusion of customer service. After 3 different steam units breaking, one resulting in electrical damage to the outlet, I have given up on this device. One of the plug-in prongs came off in the outlet, one sprung a leak, and the last one just never actually turned on. The sauna shell itself was satisfactory. While mediocre in quality, comparable to anything you could find on Amazon for a lower price, it never failed, ripped, or broke down in any way; unlike the steam unit.I would not recommend this product as more affordable alternatives exist. While touted as a high-end alternative, it's just a different logo on the same products.
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