Absolutely horrendous.To start with the instruction booklet is virtually illegible. When I reached out to customer service they sent me two videos to watch which had no sound and they instructed me to put the hoses on incorrectly causing the pump to suck from the side that it was supposed to be pumping into, luckily I was able to figure that out on my own. This company sent me a defective pump that does not do more than a few drops of water at a time and so the cooler does not bring the water below 60 in lower 70s temperatures. When contacted about the defective product I was promptly told they don't give refunds on things that have been opened.How is one supposed to know an item is broken or unsatisfactory until they open and inspect or use the item? Outrageous. My credit card company is working on a charge back now. I hope it costs them tons of fees!
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