Ordered the tropicpro which it clearly states comes with free pod alongside an additional outdoor mat. I ordered after receiving a 15% discount code I was sent by Nurecover and was told the sauna and pod arrive separately. After receiving the sauna I emailed to ask where the red lights and additional mat I ordered were and if these would be delivered with the pod only to be told I would not be receiving the pod as I had used the discount code they had emailed me. My order was very clearly for the sauna with pod and at no point was it pointed out during the order process this would in fact be changed (after the order was made) if I used the discount code. My confirmation email of the order clearly shows the tropicsauna with free pod. There are cheaper options out there, I chose Nurecover in the hope it would have slightly better customers service but having not received a response for 2 days clearly that too was a mistake. The sauna itself also looks like the standard size not the pro size (15% bigger) and given it came without lights I assume this has been sent incorrectly too. Been something of a nightmare already and no doubt just at the beginning of this saga. I would strongly advise you avoid, clearly not a UK based company either.Just to update, despite offers of resolving below this has failed to happen. I have clearly been sent the standard sauna despite paying for the pro. I’m trying to return the item I am being messed around, they initially bid on the item then rejected the return as no photos included (despite saying these were optional!) Trading standards now involved, an absolute farce.
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