All the 1-Star reviews are correct. This is a Chinese person faking an established Sauna/Cold Plunge company. They do have a great Instagram and advertising but it is all FAKE. The product you get is of the cheapest possible quality and it is not what is pictured or advertised. The positive reviews are not true and the customer service is a Bot. They don't honor the so called Warranty nor the Return policy. It is all a scam. I got two broken Saunas (one was replaced with the same broken, cheap crap) and a dead on arrival cold plunge/chiller. It is a joke. The parts don't have any similarity to the product they are selling. Stay away - you will regret it and be so upset. It is just not worth it. I've filed complaints with BBB, and CC company. They know.
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