It comes very well packaged. Setup takes about 20 minutes and the directions for use are straight forward. The only real negative I have, is that I can't order an extra water heater pump. After my pumps electrical cord got too hot and melted into my wall socket, I bought a 10 gauge heavy duty extension cord and was going to order another pump. Come to find out, I can't. I emailed customer service, but never heard back, even after 4 email attempts. Luckily I have an electrician for a friend and they replaced the line for me.
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