Extremely Poor Experience with Nurul Umrah Travels / Al Raheem Travels LLCI had one of the worst Umrah experiences in my life due to the mismanagement and dishonesty of Nurul Umrah Travels and Al Raheem Travels LLC. Here is a breakdown of the issues I faced:Hotel Scam in Madinah: They promised a specific hotel in Madinah during booking, but upon arrival, they switched to a completely different, lower-quality accommodation without prior notice or consent.Fraudulent Vaccination Certificate: They tried to scam us by offering a fake Yellow Fever vaccination certificate for $150 each, without any actual vaccination. This is highly unethical and Extra Hotel Charges: They charged an additional $170 for an "extra night" because our flight arrived at 4 AM and we checked into the hotel at 7 AM—something that should have been pre-planned by a professional agent.Cancelled Hotel Booking in Madinah: They canceled the Madinah hotel booking and claimed they arranged a replacement at an extra cost—again, without informing or consulting us beforehand.Train Ticket Cancelled & Transport Lies: Our high-speed train tickets were canceled, and instead of providing two cars as promised for two families, they sent one overcrowded coaster van. This caused extreme inconvenience and discomfort.Final Thoughts: Everything they promised, they failed to deliver. This agency is completely unprofessional, dishonest, and unethical. I strongly advise others to avoid Nurul Umrah Travels and Al Raheem Travels LLC to prevent your sacred journey from turning into a nightmare
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