Review Time
The company charges for services in the US and then requires payment again for the same services in Saudi Arabia during Umrah. When I contacted their customer service, they assured me a refund was coming. However, they make false promises and use greetings to gain trust, all while being far removed from true Islamic principles. They are deceiving customers. I strongly advise against using their services.
Alhamdulilah, I just returned from my Umrah trip, and the entire experience was fantastic. A heartfelt thank you to the entire team for facilitating our sacred journey seamlessly. The transportation, accommodations, and visits were all just as promised. This was my second time traveling with this service, and I highly recommend it to anyone seeking a stress-free experience at the holy site. Special appreciation to the representatives for always being available to address any inquiries. Jazak Allah kher!!
There is no compromise on comfort when we travel as a family. We don't mind spending extra, but our experience was terrible. We always aim for the best hotel rooms since we have kids with us. Unfortunately, the service failed to deliver on their promises. After a long journey, we expected a quality room, but what we received was far from satisfactory. The rooms were small and not at all what we anticipated. When we reached out for assistance, we were told we got what we paid for. Additionally, the sites we visited were not as promised. We paid extra for better accommodations, yet it was all a disappointment. I cannot recommend this service for umrah travel. Our family is very dissatisfied, and we will not engage with this company again.
Salam.. I want to review about my umrah holy journey recently i traveled with nurulumrah travels. Let me know you one thing this agency is really trustworthy. My all processes were clear and transparent no any hidden charges which every customer wants. Other thing is, Their budget friendly package price they customize package according to customer's demand. They listen every details of each customer and also provide solutions with great professionalism. Services which they provided also good and according to my demands. Everyone can go with them without any hesitation. I really recommend to all. Thank you!
All thanks to Nurul Umrah travel agency. My first umrah was a journey i will never forget. Their team was patient and answered all my questions. Pre- departure briefing was thorough and set our minds at ease. They arranged for wheelchair and helper for my elderly father even without asking. Guide were so kind to our kids making it a family environment. Accommodations had a stunning view of mosques. This agency made our umrah journey blessed and seamless.
Extremely Poor Experience with Nurul Umrah Travels / Al Raheem Travels LLCI had one of the worst Umrah experiences in my life due to the mismanagement and dishonesty of Nurul Umrah Travels and Al Raheem Travels LLC. Here is a breakdown of the issues I faced:Hotel Scam in Madinah: They promised a specific hotel in Madinah during booking, but upon arrival, they switched to a completely different, lower-quality accommodation without prior notice or consent.Fraudulent Vaccination Certificate: They tried to scam us by offering a fake Yellow Fever vaccination certificate for $150 each, without any actual vaccination. This is highly unethical and Extra Hotel Charges: They charged an additional $170 for an "extra night" because our flight arrived at 4 AM and we checked into the hotel at 7 AM—something that should have been pre-planned by a professional agent.Cancelled Hotel Booking in Madinah: They canceled the Madinah hotel booking and claimed they arranged a replacement at an extra cost—again, without informing or consulting us beforehand.Train Ticket Cancelled & Transport Lies: Our high-speed train tickets were canceled, and instead of providing two cars as promised for two families, they sent one overcrowded coaster van. This caused extreme inconvenience and discomfort.Final Thoughts: Everything they promised, they failed to deliver. This agency is completely unprofessional, dishonest, and unethical. I strongly advise others to avoid Nurul Umrah Travels and Al Raheem Travels LLC to prevent your sacred journey from turning into a nightmare
Nurul umrah agency is perfect for first time pilgrimage. Their professionalism amd genuine care were evident throughout. They made our first umrah unforgettable and easy experience. As first time pilgrims, we were naturally anxious about the process. They held a comprehensive pre departure briefing that cover everything. The package covers all the essentials we needed. Highly recommend for newcomers.
Hy! Want to review about my holy journey Nurul umrah travel agency really knows the meaning of service. Every step was meticulously managed, allowing us to focus on worship. Choosen hotels were not on close to harram but also excellent quality. Transport was luxury and comfortable. Over all it was an outstanding service from start to finish.
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