My experience was extremely disappointing. They allowed my prior authorization to expire in June. When I reached out, there were no apologies or explanations about the mistake. I was hoping for some clarity to prevent future issues. They then submitted an incorrect prior authorization for just one month instead of three. When I contacted them through the website, they blamed my insurance, which was not the case as confirmed by my insurance provider. They only received the one-month authorization. I went through endless automated messages with them and finally had to call my local provider to get a prescription. It feels like no real person actually reads the messages at all. Now, it's mid-December, and this is unacceptable. I advise against using them for anything other than basic medication needs, as they seem incapable of handling anything else. I'm concerned they may be contributing to making reproductive health inaccessible. I rely on my medication for migraines too, and I caution anyone about the health risks due to medication lapses, as they seem indifferent.
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