nustone.co.uk

3.6
3.6 Based on 21 reviews

...

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Lindsay Hughes
Frustrating Experience

I had a terrible experience overall. I placed an order, which was supposed to be delivered within 10 working days, but after no updates, I found out they couldn't fulfill my order despite taking my payment. They offered no information on when the stock would be available. I canceled my order due to a specific timeframe and was told it would take 10 days to process my refund, but I had to chase them for an email confirmation that never arrived. Over 10 days later, I still haven't received my money, and they keep saying it's being escalated without any real action.

1
Date of experience: Nov 28, 2025

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