Review Time
I’ve been working with the company for over a year, using their service multiple times, and they consistently deliver great results. Their prices are very competitive, the service is excellent, and all staff members are very helpful, especially one representative I’ve dealt with for the past six months—nothing is ever too much trouble for him.
The tiles are beautiful, but some had manufacturing defects (not just damage during transport as suggested in their response). Although the company agreed to issue a refund, it has not been processed yet. Eventually, I did receive the refund.
There were initial delays with my order. Each time I contacted the company, I received different explanations or promises of callbacks that never happened. I eventually canceled my order, thinking that would be the end, but four weeks later, I still had no refund. When I reached out again, the excuses continued, and I had to open a dispute to resolve the issue. Their communication was very poor throughout the process.
I had a terrible experience overall. I placed an order, which was supposed to be delivered within 10 working days, but after no updates, I found out they couldn't fulfill my order despite taking my payment. They offered no information on when the stock would be available. I canceled my order due to a specific timeframe and was told it would take 10 days to process my refund, but I had to chase them for an email confirmation that never arrived. Over 10 days later, I still haven't received my money, and they keep saying it's being escalated without any real action.
The items I ordered on October 13th were never delivered, despite being listed for 4-8 day delivery on the website. After numerous inquiries without clear answers and having made arrangements for the job, I requested a cancellation and a full refund. They agreed on November 5th, promising the refund would be processed within 5 to 10 business days. Now, 19 days later, I still haven’t seen the refund. I was told they are experiencing issues with their payment system. I would advise avoiding this company, as they cannot be trusted. *EDIT: After posting this review, the company contacted me, resolved the refund quickly, and offered compensation. It was a frustrating experience overall, but I am satisfied with the outcome in the end.*
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