One star is for the product WHEN it worked. Nutribullet Ultra blender was perfect for my daily smoothies, and I was very careful to follow the instructions (there is a lot!), but after less than 6 months of use it started smelling burned when using it.Wrote nutribullet and they asked a lot of questions, a lot of them was also repeated. It felt like they offered customer blame instead of service.I had hoped to get it fixed but it broke 3 weeks ago, and I'm not any closer to get a refund.A broken machine that has been used following the instructions and is less than one year old should be a very simple case of a replacement /refund, but apparently HQ need to think about it for a loooong time.I will not buy Nutribullet again!
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