Review Time
I saw an advertisement for a product and ordered it online, but received a lower-quality machine instead. After returning it, I contacted the support team to get the correct model. When the new product arrived, it was too heavy and took up too much space on my counter. I inquired about my refund for the first machine and was informed it would take two weeks to process the return, followed by another month for the refund to be issued. I returned the second machine on December 2, and as of January 22, I am still waiting for any refunds. This has been a frustrating experience with poor customer service.
Saw a TV ad for Nutribullet RX and ordered on line, but received a lessor machine, sent it back and ordered the correct model thru customer svc. Product arrived and was too heavy and took up too much counter space, and when I called about my refund for the first machine I was told it would take two weeks to process the return and then another month to be issued a refund. Sent the second machine back also on 2 Dec, now 22 Jan and still waiting on any refunds. What a bad business, with lousy customer service.
Product is only 3 years old and plastic gear has broken. I'm told I'll have to replace the whole thing for a small plastic gear breaking when the machine is still functioning fine. Also when emailing I was given no extra info other that 'sorry you will have to buy a new one' very poor customer service
Received a Nutribullet Ultra that stopped working after 3 days. Contacted customer support but they essentially ignored me. They constantly reply with "you should get an email in the next 2/3 days" but of course, this never happens. I've been calling and emailing for the past 30 days and have yet to receive any real, actionable next steps from Nutribullet. Initially I was happy for a repair or exchange, but at this stage I just want my money back and to forget about this whole disastrous situation. ***In response to Nutribullet query about the order number, here it is...HYCNL18406420****
Wish I had read the reviews. I’ve had nutribullet for years. Just ordered a new one (probably about my 7th over 10 years) on reflection not a great lifespan per blender. Normally buy from Argos or Currys. This time went direct to Nutribullet as had a 10% off voucher. Ordered the next day delivery. Had to phone them as did not get delivered next day. Was told “warehouse has let them down” will definitely arrive tomorrow. Day three and got an email saying will be delivered and it’s with Evri. Wasn’t able to track on the link so I emailed Nutribullet. They gave tracking number and said it was confirmed out for delivery today. Waited until about 5pm and decided to look at the Evri tracking which said it had been received but not out for delivery. Shocking company. I have emailed them requesting a refund. I will buy a ninja blender and see whether they are better.
One star is for the product WHEN it worked. Nutribullet Ultra blender was perfect for my daily smoothies, and I was very careful to follow the instructions (there is a lot!), but after less than 6 months of use it started smelling burned when using it.Wrote nutribullet and they asked a lot of questions, a lot of them was also repeated. It felt like they offered customer blame instead of service.I had hoped to get it fixed but it broke 3 weeks ago, and I'm not any closer to get a refund.A broken machine that has been used following the instructions and is less than one year old should be a very simple case of a replacement /refund, but apparently HQ need to think about it for a loooong time.I will not buy Nutribullet again!
Placed an order for a Nutribullet 900 on the 8th July for next day delivery (after 8pm and so would've expected it today, 10th as was after their cut-off for true next day delivery).Called today 10th July to receive an update on order progress only to be told that the website "let me place an order for an out of stock product and that it wasn't available". A replacement product (identical model but different colour) was offered which was fine.What was not fine, however, was the way the sales rep spoke to me regarding the error on their end which he was completely oblivious to until I mentioned it. He suggested that they received "thousands of orders a day and cannot possibly keep up with them all". Baring in mind this company has sold over 50 million products according to their website. So they would've kept my money and me in the dark and i'd be none the wiser?The rep seemed okay with letting me wait in perpetuity for an item that was never going to come, with no method their end to have discovered this issue - the rep was unaware of the situation until I told him and downplayed the situation; acting like it was fine. I asked if the rep would be able to provide a partial refund as a good will gesture and was flat out told no. I will be placing an order with another reputable brand who will be able to fulfil my order or at the very least inform me if my order will not be processed.Expected more from this company, unfortunately, and will not be using them in the future.
Don't order from their website. The discount code does not work that they promise. Their support is so slow that it has no use communicating with them. Also they don't read what you ask them, it seems their only objective is to wait so long that the problem will go away.
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