I saw an advertisement for a product and ordered it online, but received a lower-quality machine instead. After returning it, I contacted the support team to get the correct model. When the new product arrived, it was too heavy and took up too much space on my counter. I inquired about my refund for the first machine and was informed it would take two weeks to process the return, followed by another month for the refund to be issued. I returned the second machine on December 2, and as of January 22, I am still waiting for any refunds. This has been a frustrating experience with poor customer service.
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