I placed an order and paid for postage for a service that promised delivery in 3-5 working days. After 10 days with no delivery, I contacted support for a refund, but they refused and said I had to reject the package upon arrival. When it finally arrived 14 days later, I did reject it. I followed up for a refund but was told it would only be processed once they received the goods, which was ridiculous since they could see I had rejected the package. Weeks later, I learned the parcel was lost, and I had to wait for them to file a claim with the courier before processing my refund. I involved my credit card company, which sided with me and issued a chargeback. It was a waste of time and effort. I suggest avoiding this company. While some have had good experiences, mine was terrible—definitely the worst with an online service! My advice is to steer clear and shop elsewhere!
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