I have been feeding my cat Nutriment for about 5 to 6 years. Initially, everything was satisfactory; I rarely encountered issues, and when I did, they were promptly addressed. However, after the company was acquired by a private equity firm in 2022, I began to notice changes, although I initially dismissed them. Prices started to rise consistently, making each purchase a bit more expensive. By 2024, the company began restructuring and acquiring additional brands, and that’s when the decline became apparent. Now, I frequently face problems such as food arriving defrosted, ongoing delays, and a noticeable drop in food quality, including receiving items from questionable batches. Customer service has also deteriorated, making it challenging to resolve these issues. The most concerning aspect is their strategy of acquiring alternative options, which limits my choices for cat food. If you are checking reviews that are a year or two old, be aware that they do not reflect the current state of the company. In summary, what was once a great product is now leading me to seek out alternatives that aren’t affiliated with them.
Claim your business profile now and gain access to all features and respond to customer reviews.
